Cancellation Policy

Fusion Acupuncture aims to provide a punctual and professional service. We therefore request that you provide 24 hours notice if you wish to cancel or change your appointment. We understand that genuine emergencies occur now and then, and in this instance the cancellation fee will not apply. If less than 24 hours notice is provided for non-emergency cancellations, the full treatment cost will be invoiced to you to be paid within 7 days. Alternatively, if you know someone who may be willing to take your appointment, referrals are welcome.

If you are too unwell to attend your appointment, please provide a medical certificate. In many instances, an acupuncture treatment when you are unwell will be beneficial to your recovery. Please note that as a registered practitioner I am able to issue a Medical Certificate to you or directly to your employer if you require time off work to attend your appointment. 

Fees for late cancellations and ‘no-shows’ are courtesy payments, thus they cannot be claimed through your private health fund insurance. A receipt for payment will be provided.

If you are someone who is always unsure whether you will be able to attend appointments please arrange a booking on the same day that you are able to attend an appointment, and if possible we will see you. 

The cancellation policy is in place to ensure that each patient has a fair chance of getting their preferred treatment day and time. We simply ask that you respect the time of your practitioner and other patients and make it a priority to be organised with your appointments. It is your responsibility to wear the consequences of changes to your schedule so please act with integrity.